SHIPPING AND RETURNS POLICY
PRICES AND PAYMENT
All prices are in New Zealand dollars and include GST unless stated.
Payment for goods from the website can be made by MasterCard, Visa, American Express and/or Internet Bank Transfer. Orders are not accepted until full payment is received / approved.
Payment via Afterpay and LayBuy accepted.
Inception Labs offers FREE DELIVERY on all New Zealand delivered orders.
SAME DAY LOCAL DELIVERY
We use Kiwi Express Couriers for this service. This option for Same Day service only applies Monday to Friday within the local Christchurch area. Cutoff time for Same Day Delivery is 2pm therefor orders must be placed prior to this time.
If nobody is going to be at the location PLEASE state a safe place to leave item. Inception Labs will not be liable for items lost/stolen.
DELIVERY TIME ESTIMATES
We use Post Haste Couriers, NZ's most extensive delivery network. Post Haste call in for pickups multiple times during the day and orders are dispatched as quickly as possible to ensure you receive your product as soon as possible.
When your parcel is picked up you will receive a confirmation email with tracking information for your goods. To ensure a fast delivery, we suggest you have your package delivered where you will be during working hours. However parcels can be left at your door upon request (at your own risk), please note this in the comments at check-out.
Approximate delivery times (during normal work hours, Monday-Friday) are as follows:
- Christchurch - allow up to 2 days, typically overnight.
- North Island - overnight delivery or 2 days with economy (for larger parcels)
- South Island - overnight delivery, or 2 days with economy (for larger parcels)
Rural deliveries can sometimes take an extra few days. Post Haste doesn't deliver on weekends or public holidays.
Inception Labs does not ship outside of New Zealand.
RETURNS OF DAMAGED OR FAULTY PRODUCT
When you receive your parcel, please check it as soon as possible and if there are any issues please email us at firstname.lastname@example.org with your order number and photos of the damaged product.
REFUNDS AND RETURNS
We only provide refunds for faulty products. For hygiene reasons, we do not accept returns for change of mind purchases.
Orders can only be cancelled prior to dispatch to your address. After dispatch orders cannot be cancelled for any reason.